I have been selling my old trading cards and recently sold one for about 60 dollars, as it’s pretty rare. We've outlined your response options below. If the returned item is used, damaged, missing parts, or is damaged during return postage because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. If you've changed your mind about a case you've opened, and no longer want to return your item, it's easy to cancel your request. The seller has 3 business days to get back to you. The seller approves a return request generated by the buyer. Offer you a partial refund and let you keep the item – This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill – say if you ordered the wrong thing by accident. If you don't agree with our decision after we've stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. Hi, I've had a customer request a return, they then emailed and said they don't actually want a return they want a replacement. Cancelling a request. Learn more about adding tracking to your return. 7) Seed packets are returned to you, Buyer A gets a refund . Les vendeurs s'efforcent d'offrir aux acheteurs le meilleur service possible. We've outlined your response options below. To cancel a Return request: Go to your Purchase history and find the item. Keep in mind that the condition in which you send the item back to the seller is important, so repack it carefully. How to return an eBay item for a refundWatch this simple video tutorialFor more tips, go to: http://supplyhub.ie/support Select See request details in the More actions dropdown menu. Seller passes in the returnId as a path parameter in the URI of the call. Send you a message – The seller may ask you for some more details about your return request, or offer to let you exchange the item. If you've changed your mind about a case you've opened, and no longer want return your item, it's easy to cancel your request. If you paid with Apple Pay, Google Pay or a credit card, it may take up to 30 days to process, depending on your card provider. Question ebay return request dans Forums d'entraide-Transactions internationales. Check the seller's return policy for specific instructions. Cancelling a Return request. Ask eBay to step in and help for buyers If you’ve asked your seller to help with a problem and they’re not able to resolve it for you within 3 business days, you can ask us to help. Buyer opened a return request(not as described) on 3/4/15 after I denied a full refund because the item WAS described properly and I could tell it was buyers remorse. Can I return more than one item from my order? If you and the seller agree, the seller could send you a replacement (another of the same item) or exchange (a different, but similar item). When you're sending the item back, repack it carefully, and keep in mind that the condition you send the item back to the seller in is important. As stated in the policy, the eBay Money Back Guarantee is not a product warranty, and does not replace your Australian Consumer Law rights. To get to the return request form go to your Returns dashboard - opens in new window or tab and select View return details. The only reply I sent was using the "send a message" option under the return detail. If you use an eBay returns label, tracking details are automatically uploaded. Can I return more than one item from my order? I want the company to send me the chair, please activate the payment for this item. If you don't post the return by the specified date, we may close the request and you won't receive a refund.. To send the item back, you can use an eBay return label, or a label from another carrier. This didn't happen when a return was opened before I was entered into managed payments. A. Send you a message – The seller may ask you for some more details about your return request, or offer to send you a replacement item instead of a refund. Enter your search term to display live search results. I did not allow returns because it was in plastic and never been touched … An item should be returned in the same condition in which it was received. Hi everyone, I’m new to selling on eBay and I have a question about a return request. If you'd paid using Afterpay, Afterpay will refund your card and/or adjust your repayment plan accordingly. I closed a return but I forgot to send this message to EBAY" On August the 29 I bought a swivel recliner chair that I returned by mistake because I saw that the store was closed, but laer I found out that it was a store in another location. Totally correct. Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund, including the original postage cost. Answer the questions on the resulting page and you’ll get a link to report your case. eBay refund request I have a buyer on eBay requesting a refund claiming that the item is not as described. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Otherwise, read on for a step by step tutorial with screenshots and a more detailed walkthrough. Go eBay.com. Choose the corresponding case/s that you need to act on (or in your case, cancel). Buyers who engage in activity as described in the Abusive buyer policy may be subject to a range of actions, including warnings, being blocked from requesting returns or refunds on eBay, being blocked from opening claims, loss of eBay Money Back Guarantee coverage, and account suspension. Most sellers accept returns if you've changed your mind about an item – check the listing for full details of their return policy. Click Resolve a Problem. The seller should upload the tracking details for the replacement or exchange item to the return request. eBay offers a 100% satisfaction guarantee on all purchases, regardless of what individual sellers set up as their return policy. Asking eBay to step in and help for buyers If you've asked your seller to help with a problem and they don't respond within 3 business days, or they're not able to sort it out for you, you can ask us to help. eBay will track the delivery of the returned item. 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