Always have positive mental attitude, friendly & warming, healing hands and beautiful & charming smile. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. 9. Filing, mail distribution and use of a computer usually are necessary. Generated computer bills, collected payment, and converted foreign currency for guests. Greeting and welcoming anyone who walks into the building. Detail-oriented and possesses strong interpersonal organizational and time management skills. Hotel Front Desk Officer Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. FRONT DESK OFFICER. Well-trained of specific treatments such as body treatments (scrub polish and wrap/mask), body massages (Swedish massage, foot reflexology, sports massage), herbal compress, hot stone massage, lava shell massage, facial treatments and bath rituals. Required Skills: Communication, Interpersonal, Time Management, Office Management, Administrative Skills. Sometimes they have to work with other employees at the front desk to handle a difficult problem. Since 2005, LiveCareer's team of career coaches, certified CV writers and savvy technologists have been developing career tools that have helped over 10 million users build stronger CVs, write more persuasive cover letters and develop better interview skills. Front Desk Representative Interview Questions. Informed and warned violators of rule infractions like smoking, loitering, carrying forbidden things. Excellent verbal and written communication skills, with the ability to communicate effectively and professionally with all staff, management, and clients. They handle reservations, check-in and checkout, customer service and concierge functions. Standard Operating Procedures ensure that each staff member is aware of their duties and have the specific knowledge to perform their job satisfactorily. Unlocked, presence of unauthorized persons etc. Front Desk Clerk Resume Objectives. Peen Nigeria Limited is licensed to provide Stevedoring services in Nigeria. Performing spa services according to standard operating procedure with attention to details. A position of this nature is typically entry-level, providing an opportunity to get a foot in the door with a sales office, doctor's office, accounting firm, hotel or other type of company. Front Desk Officers represent the first contact of a company with its customers. Answered patients' and customers' inquiries. Customer service is their prime role and responsibility. Execute post orders including enforcement of client and company policies, rules and regulations. Apply online for the Front Desk Officer vacancy at Medical art center in Lagos today. Handled cash, check, credit card, and billing transactions. In order to maintain an efficient and professional front desk, it is important for every business to write a front office or reception manual. These cookies only collect personal data when you opt in to build a CV. Checked in visitors and employees and communicated directly with customers either by telephone, electronically, or face-to-face. Balanced all rebates and miscellaneous charges. Offering prompt resolution to any problem that arises with the treatment. 800-652-8430Mon-Fri 8am-8pm CSTSat 8am-5pm CST / Sun 10am-6pm CST. Led and assisted with front office functions. Apply today You do not want someone who puts on a fake smile or fakes their happiness. Excellent verbal and written communication skills, with the ability to communicate effectively and professionally with all staff, management, and clients. Ensured the optimum comfort of all guests in reception area and accommodated special requests. Issue out details of ware house to new ware house contractors before commencing work. Front Desk Agent, Resource Officer and more on Indeed.com Front Desk Officer Jobs in Karachi - December 2020 | Indeed.com Pakistan Skip to Job Postings , Search Close Job Location: Kathmandu. A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. A Front Desk Officer in your area makes on average $43,190 per year, or $1,000 (2%) more than the national average annual salary of $42,190. Review Our Privacy Policy. Furthermore, duties include responding to complaints, service issues and other general questions or concerns as appropriate. We have to train our desk staff to be extremely resourceful, to think on their feet, and think of creative solutions to different situations. Front Desk Agent, Front End Associate, Front Desk Manager and more! ranks number 1 out of 50 states nationwide for Front Desk Officer … Sign up for Workable's 15-day free trial to post this job and hire better, faster. Foster strong working relationship with all hotel departments. Filter by location to see Front Desk Officer salaries in your area. Perform general clerical duties to include but not limited to photocopying, faxing, mailing and filling. Served as public relations representative for hotel. The term has more specific meanings in hotels, investment banking, and sports. Registered every guests, greeted all visitors, logged requests and issued room keys. Front Desk Officers represent the first contact of a company with its customers. Front Desk Officer with 10+ years of administrative experience. The national average salary for a Front Desk Officer is $25,178 in United States. Flexible and hardworking with the drive to succeed. Responsible for guest satisfaction and quality assurance scores, elevate associate satisfaction, while improving sales and ensuring top line sales dollars are brought to the bottom line. Hiring a Front Desk Representative? Know the Product. Detail-orientated and possesses strong interpersonal, organisational, and time management skills. Job Description The front office is the part of a company that comes in contact with clients, such as the marketing, sales, and service departments. Completed and maintained visitor logs as required. A front desk office assistant has a variety of duties. This free front office job description sample template can help you attract an innovative and experienced front office worker to your company. © 2020 Job Hero Limited. Accept packages for residents that were not present to do so. Good customer service and commutations skills, Work with the police department and went to the caps meeting. Patrol facility or main post as instructed and serve as a general security presence and visible deterrent to crime. Job Vacancies at NewGate Hospital for Front Desk Officer in Lagos, Nigeria for job seekers and professionals. Responsible for keeping all logs of guest and visitors signing in and out. A front desk officer serves as the first point of contact for guests at a hotel or other accommodation. Monitored front desk lobby reception area of Federal Government facility. Here are five characteristics of a good front desk officer: 1. Examining gates, doors and windows to determine the security. Front Desk Officer Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Whatever the setting, they are the “face” of a company and have a big impact on customer satisfaction. We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. Job brief. Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper. Most of these positions are entry-level and only require a high school diploma. Front Desk Officers work at the reception area of an organization and are mainly responsible for guiding guests and maintaining security. Looking for cover letter ideas? At the front desk, it is important to have a person who is genuinely good natured. Use it to save time, attract qualified candidates and hire best employees. Provided lockout services and information including public assistance. Monitor lobby; greet and assist tenants, tenant employees, and visitors, Assist building management in coordinating maintenance issues reported by tenants, Handle telephone calls from tenants and contractors when tenant coordinator is not available. Maintained rate parity through all the distributing channels. Smile and provide a warm friendly atmosphere. Greet guests and provide them with superb customer service. Assign rooms to guests pertinent to their needs and choice, Instruct bell boys to assist guests with luggage, Provide information regarding hotel policies and activities in response to queries both on the phone and in person, Maintain inventories pertinent to vacancies, reservations and rooms, Compile reports relevant to guest accounts, receipts and vouchers both manually and electronically, Processed cash, debit and credit card transactions, Entered data into spreadsheets to complete statistics and kept records for access control to facility, Provided information services to personnel, Communicated and coordinated services with other departments, Issued keys, provided access to high security area and entered information into database, Performed background checks to over 30,000 selected personnel including students, faculty, staff, contractors and general public annually, Patrolled hospital area and assisted officers making arrests, Patrolled main hospital and campus garages and wrote tickets for parking violations, Escorted patients from the emergency room area for medical evaluations, Assisted hospital staff with difficult patients. Report incidents and respond to emergencies. Avoid slouching, leaning over the desk, etc when serving guests. Detail-orientated and possesses strong interpersonal, organisational, and time management skills. Responded promptly to customer inquiries, handled and resolved customer complaints. Duties. Coordinate and maintain records for staff office space, phones, and office keys. Management Responsibilities of the Front Desk Office Assistant. Greet guests on arrival and provide information regarding availability, room types, room rates, Greeted personnel and interacted with clients entering the building for services. *Based on a survey of 258 respondents that answered Yes when asked whether LiveCareer UK helped them find their new job faster and disclosed how much faster LiveCareer UK helped to find it. Front Desk Officer Resume Examples. Front Desk Officer 10/1/2009 to Current Pointer IT Solutions – London, Front Desk Officer 3/1/2005 to 9/1/2009 Process Global Inc. – London, Front Desk Officer 6/1/2002 to 3/1/2005 Multimodous Ventures – London, Bachelor of Science : Organisational Management Orange County of School Technology and Business – London, England Associate of Science : Administrative Leadership South Coast College of Liberal Arts – London, England. Key tasks of a Front Desk Officer include correspondence sorting, front desk handling and serving as a point of contact for incoming clients. However, a front desk agent cannot show signs of tiredness or fatigue. Processed guest payments for room charges, food and beverage charges, and phone charges. Daily patrolled on foot to ensure the security of assigned area. Also known as a front desk receptionist. servicing information resources to all guest and visitors. Front desk employees often have to work with others. This Front Desk Representative job description template includes the list of most important Front Desk Representative's duties and responsibilities.It is customizable and ready to post to job boards. 950 Front Desk Officer jobs available on Indeed.com. 10. Balanced cash registry; reconciled daily transactions and monthly GL accounts. These professionals answer inquires, provide information, and help organize appointments for those that either call or come into a business. Updated online agency extranet as day to day operation. Ensured smooth check-in and check-out of all guests through properly handling guest accounts. Ensured safety of all city park personnel within the building. Front Desk Job Description The position for a Front Desk Officer is an administrative role. See our sample Front Desk Officer Cover Letter. Actively converted customer inquiries into confirmed sales and took bookings from various sources. All rights reserved. The front desk really carries a lot of weight.” Eileen is right. Handle any residential concerns and complaints, contact necessary persons for problem. We are recruiting to fill the position of a Front Desk Officer in Lagos. Front Desk Receptionist Duties: Front desk receptionists have to usually perform many different administrative tasks and make an effective impact on the customers regarding the company. Assign rooms pertinent to guests' needs and choice, Instruct bellman to assist guests with luggage and room moves, Computed bills, collected payments, and made change for guests, Make badges for visitors and employees when needed, 20 minute inspections, 5 minutes alarm response, door unlock, Enter parking citations into the data base/e-room, Monitor activity in and around assigned area, Handle all information as confidential and respect all individuals right to privacy, Provide escort services to visitors and medical personnel. Troubleshot and resolved problems and handling customer complaints. Earned a reputation for rapidly and calmly resolving customer complaints. © 2021, Bold Limited. Improved customer service through the development of new policies and procedures. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Recommended top dining and entertainment options for guests. Pleasant Demeanor. Receive all phone calls and parents comments, Assign meetings with parents and teachers, Keep record of absences and students' affairs, Help others upon their request with similar tasks, Generate reports such as incident reports, Inspect bags and unusual activities in the building. Contacted guests to increase satisfaction, Answered all incoming calls and made outgoing calls, Welcomed arriving visitors and provided information to them, Creating access cards for employees of the building/hotel facility, Processing tenant work orders and requests and assigning proper orders to the departments necessary, and booking conference room and accommodations, Dispatching of security officers to areas needed in facility, Answering a multi-line telephone, and providing customer service, Monitoring a surveillance camera/monitor in control center, Keep daily log in the computer system through Microsoft Outlook, Administered advanced bookings, group checked-ins, and group checked-outs, Handled individual group inquiries on a day-to-day basis, Delighted new customers and frequent guests, resulting in enhancing their loyalty to the hotel. Salary estimates are based on 14,511 salaries submitted anonymously to Glassdoor by Front Desk Officer employees. Find out what is the best resume for you in our Ultimate Resume Format Guide. Sign up for similar job alerts. Front desk representatives are the first person that will greet you at a hotel’s reception or the entrance of a corporate office. The front desk does carry a lot of weight. Maintained a safe environment for residents and employees. The Front Desk Officer is responsible for acting as a gatekeeper, directing clients and service personnel to appropriate departments and ensuring that the proper channels are maintained in communications and personnel interaction from an entry point perspective. Other times, they have to communicate with people in different departments within the hotel—including parking, housekeeping, and management—to ensure that guests are satisfied with their stay. Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. Detect suspicious activities and watch for criminal acts. Excellent verbal and written communication skills with the ability to communicate effectively and professionally with all staff management and clients. Trained to answer by heart any questions about the treatment, spa procedure, product used and the spa profile itself. Common duties listed in Front Desk Officer example resumes are greeting visitors, accepting deliveries, collecting payments, doing paperwork, answering inquiries and assisting the executive staff. Common duties listed in Front Desk Officer example resumes are greeting visitors, accepting deliveries, collecting payments, doing paperwork, answering inquiries and … Assign rooms pertinent to guest's needs and choice, Kept records of room accessibility and guest's accounts by means of computer, Stocked and cleaned workplace for next shift, Checking guests in and out of the hotel and allocating rooms, Operates the switchboard and make reservations for accommodation, Do cashiering and auditing, such as preparing the accounts for meetings and functions, Process guest arrivals and departures, including all necessary payments, Handle & coordinate room assignments and pre-arrivals, Offer referral for services and handle requests for information, Assist with the check-in and check-out of groups and tours, Answer phone calls regarding room inquiries and reservations, Make calls to different vendors to cater guests' needs and requests, Reply to emails regarding room inquiries and reservations, Recording of client information into the system, Retrieval and filing of clients record for prompt usage, Assist the clients in scheduling appointments, Direct incoming calls and answer general questions, Greet walk-in clients and donors and direct them to the proper personnel, Request ID and ask them to sign-in and direct them to the appropriate elevator bank, Light clean of lobby if necessary (Ex. Greet all guests in a courteous and professional manner. We are looking for an experienced Front Desk Officer with a pleasant personality and dynamic professional attitude to provide professional and friendly service to all our customers and visitors. Front desk officers are trained on the job, and many front desk officers work closely with the executive officers, attending meetings, taking notes, and assisting them with day to day tasks. Energetic. Create log reports for all events during shift. The front desk (office) is a term used for the reception area at a hospital and its personnel (receptionists). Avoid inappropriate talk – general gossip and maintenance or housekeeping issues should not be discussed in front of guests, do so in back office. Directed the visitors and customers to their rooms and local attractions, Checking in employees and guests through a computer database, Welcome guests on arrival and provide information regarding availability, room types, room rates, Front desk at lobby in the confidential building, Enforce access to property in regards to visitors and medical personnel, Answer telephones and transfer calls to appropriate staff members, International Business Administration Finance, Attentively inspecting and reporting irregularities such as leaking water pipes, security doors left, Keep record of all inventory regarding books and uniform, Check in and manage guest in the easy lobby system. Communication and interpersonal skills are the top skills that help them do their job easily. All rights reserved. Maintain hard copy and electronic filing system. Apply to Front Desk Agent, Police Officer, Security Officer and more! What do you think are the basic tasks of an office Front Desk Officer? Front Desk Officer with 10+ years of administrative experience. Provided escort services to visitors and customers. A Front Desk Clerk serves as a company’s first contact with customers and potential customers. CV Tips: How to Show Enthusiasm & Excitement, Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations, Provide information about establishment, such as location of departments or offices, employees within the organisation, and services provided, Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or schedulling appointments, Process and prepare memos, correspondence, travel vouchers, or other documents, Scheduled space and equipment for special programmes and prepared lists of participants, Took orders for merchandise or materials and sent them to the proper departments to be filled, Contributed to administrative support tasks, such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets, Helped with taking care of plants and straightened magazines to maintain lobby or reception area, Collected, sorted, distributed, or prepared mail, messages, and courier deliveries, Kept current record of staff members’ whereabouts and availability, Transmitted information or documents to customers, using computer, mail, and facsimile machine, Scheduled appointments and maintain and update appointment calendars. Make sure that you are aware of the requirements of the front desk job position that you are applying for. Removing the negative energy from the mind, body and soul. More than having a pleasing personality and the awareness of your job description, it is essential for you to know the operations of the business where you will be a front desk officer should you be hired. Attending to customers, keeping records of visits and appointments. Well-trained to give client's the truly grateful treatment they deserved.